Finalists in the Customer Service Award - Fenland Enterprise Business Awards October 2018. From left to right: Lorraine Eyers, Nicole Rowell, Jo Ring and Michelle Rowell
Thank you for visiting Customer Services.
Detailed below are our policies and guarantees relating to purchasing products online. We have tried to make these details as straightforward and jargon free as possible and I hope you would agree that our commitment is for your complete satisfaction. If you have any comments or concerns please contact Customer Services free on 0800 027 1928 or +44 (0) 1945 585500 between 8.30 a.m. to 5.30 p.m. Monday to Friday.
All our prices exclude VAT ( Value added tax). VAT will be added to the cart during checkout.
Minimum order value £10.00 + VAT.
Payment can be made by the following:
- Bank transfer.
- Debit card, Credit card, Charge card.
- Purchase order. (Account customers only).
Abtec Industries use only the latest encryption technology to protect details of your purchase transaction including credit card details.
Your order will be confirmed by e-mail.
- Orders received before 3.00 p.m. Monday-Friday are processed the same working day.
- All orders are dispatched by tracked delivery with national and international carriers and a signature on receipt is required.
- If there are any queries processing your order we shall notify you by email or telephone.
- UK Mainland Saver. (2/3 days). (Orders received before 3pm Mon-Fri). Orders over £50.00 Free carriage.
- UK Mainland Saver. (2/3 days). (Orders received before 3pm Mon-Fri). Orders £15 - £49.99. £5.50 Carriage.
- UK Mainland. Next Working Day. (Orders received before 3pm Mon-Fri). From £9.50*.
- UK Mainland. Before 10.30 a.m. Next Working Day. (Orders received before 3 p.m. Mon-Fri). From £16.95*.
- UK Mainland. Before 12 Noon. Next Working Day. (Orders received before 3 p.m. Mon-Fri). From £14.95*.
- UK Mainland. Saturday Delivery (orders received before 2pm Friday). £12.95*
- UK Mainland. Sunday Delivery (orders received before 2pm Friday). £12.95*
- UK Northern Ireland. (2/3 working days). From £9.95*
- Rest of UK. (2/3 working days). From £9.95*
- UK Same day service. Please call 0800 027 1928 or 01945 585500 for details.
- Ireland. (3/4 working days). From £11.95*
- Europe. (4/5 working days) from £7.95*
- Rest of the world. Tracked Delivery from £15.00*
Schools, colleges, universities and public sector organisations
We welcome applications for credit accounts from schools, colleges, universities and public sector organisations. Please call us on 01945 585500 to fast-track your account application. Subject to our terms and conditions available on request.
Facilities for personal callers and collections are available by appointment only. Please contact customer services.
Our abrasive products are manufactured to high standards and comply to British and International standards. Our abrasive products should reach you in perfect condition. If you are unhappy with any purchase from Abtec Industries please contact Customer Services free on 0800 027 1928. Abtec Industries is committed to resolving the matter quickly and to your complete satisfaction.
Health & safety
Whilst Abtec Industries is committed to safety into all of its products, we strongly recommend the use of personal protective equipment to help protect individuals against discomfort caused by dust particles, flying chips and constant noise.
The information contained in this website is for general information purposes only. The information is provided by Abtec Industries Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Abtec Industries Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However Abtec Industries Limited takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Michelle Rowell - Sales Director. Finalist in the Customer Services Awards. FEBA 2018.